Missing Hours or Paycheck

Instructions for Resolving Missing Hours or Paycheck Issues

If you find that you are missing hours from your paycheck or an entire paycheck, follow these instructions before contacting the payroll office. Most issues can be resolved independently.

Important Note: It is your responsibility, along with your supervisor, to submit and approve hours on time to ensure timely payments. Payroll does not monitor submissions or approvals.

Missing Hours

  1. Check the Paycheck Schedule:
    • Visit the UHR Operations Website.
    • Click on the most recent Paycheck Schedule.
    • Locate the paycheck date for which you have questions and refer to the corresponding Start and End Dates.
  2. Review Recorded Hours:
    • Go to the Workday Task.
    • On the calendar, navigate to the Start date.
    • If you have recorded hours for this week, click on the hours to see their status:
      • Submitted: Hours submitted to your supervisor.
      • Approved: Hours approved by your supervisor; they will be paid in the upcoming pay period.
      • Paid: Hours that have been paid.
  3. Check Details:
    • Click details for further information.
    • Repeat the above steps to check hours and details for the week with the End date.
  4. Submit Missing Hours:
    • If hours are missing, submit your time to your manager using the Create Request task and select ‘Time Entry’ as the reason to record time for your non-time-clock position.

Missing a Paycheck

Reminder: All jobs on campus will be combined into a single direct deposit or check for the pay period. Departments do not issue individual checks.

  1. Search for Paycheck:
    • Navigate to the Workday Task.
    • Enter a start and end date that encompasses the paycheck you are looking for.
    • Click OK to process.
  2. Check for Missing Paycheck:
    • If a paycheck is missing, refer to the instructions above for missing hours. Otherwise, continue to the next step.
  3. Print Payslip:
    • Click print at the bottom of the page (do not click notify later).
    • The payslip will appear on the screen. Use the arrows above the payslips to advance between them if multiple payslips are selected.
  4. Verify Payment Method:
    • Below the UMD logo, text will indicate whether the payment was issued by check or direct deposit.
    • If by direct deposit, check with your bank.
    • If by check, look for the check distribution and location on the first line to know where to pick up your check.

By following these steps, you should be able to resolve most issues related to missing hours or paychecks independently. If problems persist, contact the payroll office for additional assistance.